Software Testing and Support

Testing processes are based on  Rational Unified Process (RUP) best practices and Agile development methodologies – a mix that ensures highest quality work is performed every time, thus shortening the time-to-market for software products and ensuring  product are  deployed in the most efficient way on customer’s site.
Independent testing services offered by Lynncom are divided into 3 major sections:

  1. Software testing services (web and systems applications)
  2. Embedded systems testing
  3. Automated tests development

Independent Quality Assurance allows for a better control of the quality of the application, makes the evaluation of the product’s compliance with original requirements easy and fast and provides an insight to the product’s convenience to the end-user.
We offer the following testing and quality control services:

  • Software testing
  • Installation testing
  • Functional testing
  • Automated testing
  • Technical testing Web applications testing
  • Security testing
  • Testing of user‘s graphical interface
  • Quality control (Quality assessment/ Quality monitoring)
  • Documentation Services (Technical writing/ Proofreading and editing / Technical documentation and software localization).

You don’t have to wait until the development process is finished to start the testing of your solution. The quality control process should occur simultaneously with the development process, and the system can and should be tested before its final implementation. This will save considerable amount (up to 60%) of money and time needed for debugging and what is even more important it will enhance your reputation and improve the overall user satisfaction with a software product.
Support Services
Lynncom offers 2nd and 3rd level support services of proprietary and 3rd party applications. With a decade of experience we are able to deliver you the highest quality services, including upgrades and patches, necessary improvement, monitoring and changes management. Our dedicated support teams are able to help you both on- and off-site.
What we offer:

  • Support of websites and program products in working conditions
  • Research of any customer’s problems connected with website’s/application’s work
  • Bug fixing
  • Development and implementation of new functionality
  • 24x7 Websites and software support
  • Technical and user’s specifications writing in Bengali and English
  • On-demand on-site support 
  • Software specialists’ consultations

Your benefits:

  1. Fast reaction on customer’s requests. Immediate support measures are taken
  2. Research of the programming code condition and quick start of fixing activities
  3. High level of technical specialists’ efficiency
    a) Preliminary schedule coordination
    b) Daily/weekly report of the work done
    c) Easy excess to a bug tracking system
  4. “One window” – you only communicate with a dedicated project manager, no need to manage a large support team on your own. In case of an unusual problem, we decide where the issue should be escalated to (hosting companies, third parties application suppliers, etc).
  5. The individual approach to every customer. Specialists for your project support are selected on individual basis after careful analysis of the project requirements and needs.
  6. You only pay for the actual work hours spent on the support of your application